An call centre agent named Neil Anderson once gave a wrong alias to a customer. Instead of saying Neil Anderson, he said, It was Neil Robinson on line. The customer almost jumped with joy mistaking him for Neil Robinson, a famous baseball player. With the precise intention of avoiding dead air, Neil promptly replied that his name was Anderson and not Robinson. The customer said that she was positive she heard Robinson. Literally thinking on his feet, Neil replied that he recently got married and changed his last name according to a popular Indian custom.